CRM & LOYALTY PROGRAM
Smart CRM & Guest Loyalty Engine for Modern Hospitality
At Elhaam, we help hotels build lasting relationships with guests—before they check in, during their stay, and long after they leave. Our powerful hotel solution blends an intelligent CRM with a dynamic loyalty system, creating seamless guest experiences and personalized engagement across every touchpoint.
Whether you’re managing a boutique stay or a full-service resort, Elhaam gives you the tools to transform one-time visitors into loyal brand advocates.
CRM Key Features
Today’s guests expect more than just a room—they expect experiences that feel tailor-made. Elhaam’s Guest Journey CRM helps you do just that. It centralizes guest data, preferences, behaviors, and stay history to provide targeted, relevant communication at every stage of the journey.
360° Guest Profiles
Consolidate guest details from multiple channels into one comprehensive view—booking history, preferences, feedback, and more.
Pre-arrival Engagement
Send personalized welcome messages, upsell room upgrades or services, and confirm preferences even before guests arrive.
On-property Automation
Automatically trigger in-stay messages, such as spa offers or dining promotions, based on guest behavior or location.
Post-stay Follow-ups
Capture feedback, offer incentives for return visits, and keep communication open with thank-you notes or survey links.
Email & SMS Campaign Builder
Create automated or manual campaigns directly from the dashboard with intuitive drag-and-drop tools.
Integrations with PMS & Channel Managers
Easily connect Elhaam CRM to your existing property systems for real-time updates and smoother operations.
Seamless Guest Journey
Elhaam’s solution supports every phase of the guest journey—delivering tailored interactions from initial contact through to post-stay follow-up, ensuring each guest feels valued at every step.
Pre-Arrival Engagement
Create anticipation and set the tone for an exceptional stay with tailored communications before guests arrive
- Send booking confirmations with relevant upgrade offers.
- Share useful pre-arrival details and gather guest preferences
- Offer convenient mobile check-in to streamline arrival
On-site Experience
Deliver outstanding service throughout the guest’s stay with instant communication and tailored suggestions.
- Connect through real-time messaging on WhatsApp
- Offer personalized recommendations for activities and services
- Quickly address concerns with efficient issue resolution and recovery
Foster Long-Term Loyalty
Transform first-time visitors into repeat guests with thoughtful follow-ups and customized incentives.
- Send automated thank-you messages after checkout
- Request reviews and analyze guest feedback for insights
- Share personalized offers to encourage future bookings
Engage Guests on Their Preferred Platform
Stay connected through WhatsApp—your guests’ go-to messaging app—for effortless, real-time communication right at their fingertips.
- Unmatched Visibility
WhatsApp messages boast a 98% open rate, far surpassing the typical 20% seen with email—ensuring your messages get noticed.
- Real-Time Response
With 90% of messages read within 3 seconds, you can deliver timely updates, offers, and support during every stage of the stay.
- Trusted Communication Channel
Use the official WhatsApp Business API with a verified green checkmark to build trust and reinforce your hotel’s credibility.
Comprehensive Loyalty Features
Everything you need to design, run, and expand a hotel loyalty program that boosts repeat bookings and maximizes guest value over time.
Tiered Membership Levels
Set up custom membership tiers based on nights stayed, points earned, or number of visits. Offer exclusive discounts and perks at each level through your booking engine.
Flexible Points Earning System
Allow guests to earn points from room bookings, dining, spa, and other services—using configurable rules that match your brand’s revenue model.
Digital Loyalty Card
Issue digital cards featuring the guest’s name, tier status, membership number, expiry, points balance, and your hotel’s branding—for seamless recognition and access.
Voucher & Reward Management
Create and distribute vouchers for rewards like complimentary nights, welcome drinks, or pickup services—customized by value and point requirements.
Targeted Loyalty Campaigns
Use ready-made templates or build custom campaigns segmented by tier, spending habits, or engagement to drive personalized reactivation and upsell opportunities.
In-depth Analytics & Reporting
Track point accumulation, redemptions, tier movements, voucher usage, and guest retention trends to measure the true impact of your loyalty program.